Privacy Policy – Padel Energy

Effective Date: 28 April 2025
Last Updated: 30 April 2025

Welcome to padel.energy (“we”, “us”, “our”, or the “Website”), your trusted destination for padel clothing and accessories. We are committed to protecting your privacy and safeguarding the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our Website, and outlines your rights under relevant privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Scope of This Policy

This Privacy Policy applies to personal information collected through our website at https://padel.energy, as well as through related services such as email communications, order processing, customer support, and user accounts. By using the Website, you agree to the terms outlined in this Policy.

2. Information We Collect

We collect personal information from you in several ways to provide and improve our services. The types of data we collect include:

a. Information You Provide Directly

Contact Information: Full name, email address, shipping and billing address, phone number (if provided).
Account Information: Username, password, order history, preferences.
Payment Details: Payment information such as credit/debit card data is processed through third-party payment processors (e.g., Copperx). We do not store full card numbers or CVV codes on our servers.
Communication Content: Messages, support requests, feedback, or other communications submitted through the Website or via email.

b. Information Collected Automatically

Device and Usage Information: IP address, browser type, device identifiers, operating system, referral URLs, session duration, and pages viewed.
Cookies and Similar Technologies: We use cookies, pixels, and other tracking tools to collect browsing behavior, user preferences, and analytics data.

3. Legal Bases for Processing (GDPR Compliance)

Under the GDPR, we rely on the following legal bases for processing your personal data:

Performance of a Contract: To fulfill our obligations when you make a purchase.
Consent: For marketing communications or tracking technologies, where legally required.
Legitimate Interests: To improve our services, prevent fraud, and maintain security.
Legal Obligation: To comply with tax, legal, or regulatory obligations.

4. How We Use Your Information

We use your information for the following purposes:

To process and fulfill orders, including delivery and returns.
To manage user accounts and provide account-related features.
To communicate with you regarding purchases, inquiries, or support requests.
To send promotional offers, updates, or newsletters (if you have opted in).
To analyze website performance, customer behavior, and usage patterns via tools like Google Analytics and Meta Pixel.
To detect, prevent, or investigate fraud, unauthorized access, or other illegal activities.
To comply with legal and regulatory obligations.

5. How We Share Your Information

We do not sell your personal data. However, we may share your information with the following categories of third parties:

a. Service Providers

Payment Processors (e.g., Copperx)
Logistics and Shipping Partners (for order delivery)
Email Marketing Platforms (for newsletter distribution)
Advertising and Analytics Providers (e.g., Google Analytics, Meta/Facebook Pixel)

These third parties are only given access to the data necessary to perform their designated services and must handle it in accordance with applicable privacy laws.

b. Legal Compliance

We may disclose personal data if required to do so by law, regulation, or legal process, or to protect our rights, users, or the public.

6. Your Data Protection Rights

a. For EU/EEA Residents (GDPR)

You have the following rights under the GDPR:

Right to Access: Request a copy of your personal data.
Right to Rectify: Request corrections to inaccurate data.
Right to Erasure: Request deletion of your data.
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Receive a structured copy of your data.
Right to Object: Object to processing for direct marketing.
Right to Withdraw Consent: If processing is based on consent.

b. For California Residents (CCPA)

You have the following rights under the CCPA:

Right to Know: Request details about the personal data we collect and use.
Right to Delete: Request deletion of your personal data.
Right to Opt-Out: We do not sell personal information, but you may still contact us to express preferences.
Right to Non-Discrimination: You will not be discriminated against for exercising your rights.

To exercise your rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and tracking technologies to:

Improve user experience and personalize content.
Track performance and usage analytics.
Enable features such as shopping carts and login persistence.
Support advertising and retargeting campaigns.

You can manage your cookie settings through your browser. Disabling cookies may impact some features of the Website.

8. Account Registration and Guest Checkout

You may create an account to streamline your shopping experience or check out as a guest. All data is handled with equal care, regardless of account status.

9. Email Communications and Marketing

If you opt in to receive emails, we may send you promotional messages or updates. You may unsubscribe at any time by clicking the link in any email or contacting us at [email protected].

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, financial, or reporting obligations. When no longer needed, data is securely deleted or anonymized.

11. Data Security

We implement industry-standard security measures to protect your data, including:

Encryption of sensitive information.
Secure socket layer (SSL) protocols.
Access controls and staff confidentiality agreements. However, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and log out when using public devices.

12. International Users and Data Transfers

As a globally accessible website, your information may be transferred to and processed in countries outside of your jurisdiction, including countries that may not have the same level of data protection as your home country. We ensure adequate safeguards are in place where required by law.

13. Children’s Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal changes, service updates, or improvements in how we protect your data. The updated version will be posted on this page with a new effective date. We encourage you to review it periodically.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Website: https://padel.energy